Right of Revocation
In case the customer is a consumer and he/she concluded a contract with the seller exclusively via telecommunication means, including but not limited to telephone, e-mail or fax or via the seller's website, the customer shall have a right of revocation as described below.
In exceptional cases there shall be no right of revocation:
if the customer purchased the products from the seller in order to use them in a commercial or self-employed business activity (in this case, the customer shall not be deemed to be a consumer) or
in case of products products produced according to the customers's specifications or that were clearly customized to the customer's personal needs (custom-made products).
The customer shall be entitled to revoke the contract in writing (via letter, fax or e-mail) or by returning the product, in each case within 14 days and without stating any grounds therefor. This period of time shall not commence before the receipt of these instructions in writing and not before receipt of the goods in any case. The revocation has to be addressed to: Steinhart Watches GmbH, Boschstr.6, 86391 Stadtbergen.
Consequences of Revocation
In the event of a valid revocation the mutually received performances are to be returned as are any benefits gained (e.g. interest). Pursuant to Sec. 3 of the German Remote Sales Act in conjunction with Sec. 361b of the German Civil Code, you are entitled to rescind the contract within a period of 30 days (from receipt of the goods until the package is returned) by returning the goods purchased from Steinhart Günter.
Should you wish to rescind the contract, simply return the goods received from us within a 30-day period to the above mentioned address.
Before shipping back the received goods from us contact us via e-mail so we can give you instructions for shipping back the goods without charges. Otherwise shipping cost will be refunded up to an amount of 30,00 Euro only. We will return the purchase price as soon we receive the returned goods in the above pointed out condition.
Please be sure to send us a written notice (e.g. together with the package), in which you declare that you wish to exercise your right to return (i.e. to rescind the contract), so that we do not mistake the return as a product complaint
Packages for which the postage has not been paid will not be accepted.
Please note that you must not remove the protective film of the watch and/or the metal bracelet to examine the quality, properties and the functioning of the goods. You may remove the protective film at the buckle area to try it on. Also please refrain from shortening the metal bracelet. Only if you follow the instructions and the product remains fully intact, are we able to refund the full purchase price.